Training & Development
Build Teams That Think, Not Just Execute
The hospitality talent crisis isn't a recruitment problem. It's a development problem.
The problem
Classic training doesn't change behaviors. It changes expense reports.
A one-day workshop. Slides. A certificate. Two weeks later, teams do exactly what they did before. Not because they're resistant. Because the training never connected to the reality of their role.
What I do
Training Architecture
Designing modular programs anchored in real job tasks. Methodology proven across 11 years and 80+ cohorts at CY Cergy Paris Université — adapted for your operational teams.
Management & Leadership
Programs for frontline managers: decision-making under pressure, multicultural management, team coaching. Based on 20 years of real operational experience — not management theory.
Innovation & Design Thinking
Workshops for teams and managers wanting to build a culture of continuous improvement. From problem diagnosis to tested prototype in 2 days.
Expected outcomes
- Reduced onboarding time
- Managers who can coach, not just supervise
- Teams that identify and escalate systemic problems
- Measurable continuous improvement culture
Who it's for
HR Directors, Operations Directors, and General Managers at hotel properties, restaurant groups, and professional education organizations looking to anchor training in operational reality.
Let's build something.
30 free minutes on your operation — which tasks to automate first, what they would save you, and an honest answer on whether AI is worth it for you yet. No pitch, no obligation.