Training & Development
Build Teams That Think, Not Just Execute
The hospitality talent crisis isn't a recruitment problem. It's a development problem.
The problem
Classic training doesn't change behaviors. It changes expense reports.
A one-day workshop. Slides. A certificate. Two weeks later, teams do exactly what they did before. Not because they're resistant. Because the training never connected to the reality of their role.
What I do
Training Architecture
Designing modular programs anchored in real job tasks. Methodology proven across 11 years and 80+ cohorts at CY Cergy Paris Université — adapted for your operational teams.
Management & Leadership
Programs for frontline managers: decision-making under pressure, multicultural management, team coaching. Based on 20 years of real operational experience — not management theory.
Innovation & Design Thinking
Workshops for teams and managers wanting to build a culture of continuous improvement. From problem diagnosis to tested prototype in 2 days.
Expected outcomes
- Reduced onboarding time
- Managers who can coach, not just supervise
- Teams that identify and escalate systemic problems
- Measurable continuous improvement culture
Who it's for
HR Directors, Operations Directors, and General Managers at hotel properties, restaurant groups, and professional education organizations looking to anchor training in operational reality.