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Perspectives

On hospitality operations, leadership, and what actually works.

2 articles

·9 min readLatest

Cara a Cara: What I Got Right in 2014 — and What I Missed

In 2014 I published research arguing that hotels should use telepresence to create more human moments. 8 out of 10 survey respondents said they'd try 'teledining'. It never happened. Here's what that tells us about technology adoption — and what the industry still gets wrong.

hospitalitytechnologyhuman connection
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·7 min read

Your AI Conversation History Is a Gold Mine. Here's How to Extract It.

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After accumulating 300+ AI conversations, I discovered they contained something valuable — and completely inaccessible. This is the framework I built to fix that.

aiproductivityknowledge-management